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How do you train the team so they do not slip up on camera?
Before anyone is on camera, the team learns which dish can be shown, which face is off limits and who signs off the words. A lecture at nine on Friday night does not land: service is already on them and nothing sticks.
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Before anyone is on camera, the team learns which dish can be shown, which face is off limits and who signs off the words. A lecture at nine on Friday night does not land: service is already on them and nothing sticks. A one-page sheet, read at the pre-shift meeting, with three yeses and three noes taken from that week's menu. The community manager posts a dish the kitchen never sent because nobody on the floor saw the piece before noon. The shift lead keeps a note on their phone: what can be filmed this service and what stays off camera.