Social

How do you handle public complaints on social media?

Write to us. A quote with no commitment.

A public complaint gets a short public line, and the detail is handled on WhatsApp or by phone. Arguing the ticket in the thread does not help, and deleting the comment does not help either if the thing happened. Agree one sentence with the floor, and name the person who can make it right or invite the guest back. Someone answers with sarcasm on Saturday night and by morning the thread is longer than the menu. Three stock replies, a private channel for the detail, and a rule against deleting what actually happened.

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