Social

How do I handle public complaints on social?

Answer the complaint in the same thread, short, with the fact and a WhatsApp to continue in private. Deleting the comment or arguing the dish in public puts off people who have not come in yet.

Write to us. A quote with no commitment.

Answer the complaint in the same thread, short, with the fact and a WhatsApp to continue in private. Deleting the comment or arguing the dish in public puts off people who have not come in yet. Know who can authorise a return visit, a remake, or an apology with a fix. A long defence goes up and the thread fills with replies from people who were not there. You leave with a short reply formula and the move to WhatsApp, used the same way on a comment and on a review.

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Join a community of social and content for venues that want messages and bookings—not just likes. We share ideas for pieces, tone and rhythm you can publish this week, with criteria for what counts and what is filler. No empty calendars, no posts that say nothing and no vanity metrics. Practical tips so Instagram and WhatsApp bring people to the door, not just scroll.