Do I need to reply within an hour?

Yes, during the service hour when a booking or an appointment can still be taken. Overnight it can wait, and in the middle of the pass you answer when the shift closes, without leaving it for the next day. Mark the hours when a reply can still fit in today’s diary. The one o’clock message is opened at ten at night, when the table they asked for has already eaten somewhere else. The reply shift is written next to kitchen or appointment hours, with the gap when the inbox is cleared.