Menus

How do you test usability with real guests on a multi-language menu?

A table that does not read Spanish orders in the language they chose, without help, and the floor watches where they stall. A test by the team in the office, who already know the menu, does not count. Pick a table this week that asks for another language and stay one dish away. In the sierra the menu is waved through because the owner opens it in Spanish on their phone. You know which card that language stalls on, and that card is fixed before the next service.

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