What should you do after a bad previous experience?
Get the accounts and the files back before you commission anything new, and ask for a month with a visible piece, not a presentation that covers the anger. A bad experience is not cured by a longer contract. List what the previous agency still holds: listing, ads, folder. Do not start the shoot if you cannot get into Google. The next one is hired for being nicer, and the same opaque contract is repeated. Two months later the anger is the same, with another name. The studio starts with the read and one piece in your account, with a short exit. Carlota Fermín and Cristina Osuna sign the work by name, not as a team that never appears.