What should you do if the team does not answer calls from the ad?

The call is paused in the hours nobody picks up, and the ad moves to a message that is read after service. The call button is not left on if the customer hangs up and books somewhere else. For one afternoon, note how many ad calls are missed. If they are most of them, the call format comes off in that stretch. Reception is on the floor and the ad promises “call now”. After three rings the patient has already searched for another clinic. Call hours only when someone picks up, and WhatsApp or a form with the day the rest of the time. The log of missed calls is what justifies the change.