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What tone do you use when answering a complaint by email?

The tone is the floor’s: what happened, what you will do and who is answering, in a few lines and without a “we regret the inconvenience” template. Do not argue the dish by email if the complaint asks to meet.

Read the whole complaint before answering and say what the venue can actually do.

The miss is a long paragraph of generic apology that never says whether there is a table, a refund or nothing.

Carlota leaves a short model: the fact, the fix and the name of whoever signs, so the floor can adapt it to the case.

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