Social
How do I handle public complaints on social?
You reply in public with one short line and move the detail to WhatsApp or the phone the same day. Do not handle the complaint with a long thread if the floor still does not know what happened at that table.
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The answer
Direct answer
You reply in public with one short line and move the detail to WhatsApp or the phone the same day. Do not handle the complaint with a long thread if the floor still does not know what happened at that table.
The useful answer
Have the name of who replies and the fact they need before writing: day, table, what was served.
The usual problem
The miss is deleting the comment or arguing about the plate in front of people who have not booked yet.
What we bring
You leave three stock replies — thank you, we will write; we have seen it; this was not at this house — and a rule for when to call.
You
reply
in
public
with
one
short
line
and
move
the
detail
to
WhatsApp
or
the
phone
the
same
day.
Do
not
handle
the
complaint
with
a
long
thread
if
the
floor
still
does
not
know
what
happened
at
that
table.
How do I handle public complaints on social?
You reply in public with one short line and move the detail to WhatsApp or the phone the same day. Do not handle the complaint with a long thread if the floor still does not know what happened at that table.
Write to us. A quote with no commitment.Other work from the same team
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