Social
Which metrics should I watch in the first week with a new community manager?
With someone new, watch whether they answered during service, whether the tone sounds like the place, and whether they asked for the missing detail. A follower spike in those days does not show judgment.
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With someone new, watch whether they answered during service, whether the tone sounds like the place, and whether they asked for the missing detail. A follower spike in those days does not show judgment. Send a test message during service and see what comes back, and at what time. The hire is judged on a pretty piece, and Friday’s inbox is still unopened. The first week leaves sample replies, the time they went out, and what still needs your yes.