How can I tell if my social manager is not delivering?

The manager is not delivering when the pieces do not look like the place and replies go out outside service hours. Handing the calendar in on time is not enough if it ignores this week’s dish or treatment. Set three recent pieces next to what a customer sees on walking in today. The calendar arrives on time and the photos are from a refit that finished months ago. The review writes down which piece looks like the place, which does not, and when replies went out.