How do you ask for print-ready files?
Print-ready means a PDF with bleed, crop marks and the type embedded, at the size of the piece. Do not accept a JPEG exported from a Story if it is going under the cutter.
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Ask the printer for the exact size, bleed included, before the file is closed. The bleed is missing and a white edge shows on the poster. Cristina Osuna delivers that PDF at the size requested and a thumbnail showing what falls outside the trim.