How do you ask for files that are ready for the printer?
A print-ready file carries bleed, colour in the mode the printer asks for, fonts embedded and the final size. Do not send a PNG exported from a Story and call it final art.
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Ask the printer for bleed, colour mode and whether they want crop marks. The Madrid miss is a screen JPG that pixels when it is enlarged onto the poster. Cristina delivers the print PDF with those marks and a thumbnail so you can see the cut before it is produced.