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Should I send from a person or from the brand?

Yes, from a person at the venue, when the reader needs to recognise who served them. Do not use a generic brand name if nobody answers that inbox. Pick the name that appears on the floor and a one-word role. The miss is a sender like info@ that the guest does not open because they do not know who is writing. The email leaves with the name of whoever answers WhatsApp, and the domain is the venue’s.

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