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Email or WhatsApp Business: which comes first?
WhatsApp first, when the booking already arrives by message and you are not keeping emails yet. Email first, when you already hold addresses from bookings and nobody answers the chat outside service. Count booking messages from the last week and emails you already have. The miss in a new Madrid venue is opening both on the same day and feeding neither. One channel is left set up, with its line, its list and a first real notice, before the second is opened.
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