Which reviews and replies help the local listing?
Reviews from people who were there help, answered with the fact and a way to sort it in private. Bought ones do not help, nor a reply that argues in public.
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Reviews from people who were there help, answered with the fact and a way to sort it in private. Reply to the ones that have sat for days, starting with the latest. Friends are asked for a review the same day and the listing shows it. The published replies, short, and the private message for the complaints.