Should you measure whether guests recommend you, or only sales?
No, a survey with a score is unnecessary if the book already shows who came back. Yes, you look at the bookings that repeat and those that say they came because of someone.
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No, a survey with a score is unnecessary if the book already shows who came back. Add a mark in the book when they say someone told them about you. A score is chased and nobody knows if Tuesday’s shift filled. You get the week’s bookings, those that repeat and those that name another person.