How do you tell if the agency is not delivering?
It is not delivering if, after the agreed span, the shift you meant to move is unchanged and there is no explanation tied to the till. It is not enough that the pieces were posted.
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Compare bookings for that shift with the four weeks before the job started. It is renewed because the report is long and Tuesday is still empty. You get the month’s note with the shift, the before and the after. If there is no after, the plan changes or it stops.