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What minimum resolution do I need for print or the web?

For the web and Instagram, a sharp file at 1080 px on the short side of the feed is enough; for a printed menu or poster you need the session file, not a screenshot of the Story. The same export does not serve both: the screen file looks soft on paper.

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Say first whether the photo is for the web, the feed or the printer, and the paper size. The miss is sending the Instagram JPEG to print and getting back a pixelated poster. The delivery splits two files: the screen one, already cropped, and the print one, with bleed, when the use is paper.