Should I reply in under an hour?
Yes, if the message asks for a table today or this week and you are still in time to seat it. You do not need that hour if they write overnight about something the floor can solve at opening, as long as the reply does not land after the table has gone somewhere else.
Write to us. A quote with no commitment.
Mark the stretch when someone has the phone and can see the room. The miss is a “we reply right away” in the bio and a silent chat through the whole service. You get the real reply hours and the away line for when nobody can look.