Should I answer DMs myself or delegate them?
You delegate hours, address and the booking link; you keep the complaint, the allergy and the table that does not fit the rule. Do not hand over the whole chat if the person posting cannot see the room during that service.
Write to us. A quote with no commitment.
Write the replies anyone can send and the ones that have to come through you. The miss is a “do you have a table now?” answered the next day by someone who was not there. You get the list of delegated replies and the name of who watches the chat during booking hours.